Questions & Support

Good afternoon! During testing, we noticed that the notifications sent by Apple appear in the events feed without any delay, while their raw forwarding to our server has a delay of at least 10 seconds!

Hello, I'm using Adapty for the first time. I'm about to publish an app on the App Store. I've completed the App Store settings with Adapty and now I want to add a new product, but I keep getting this error in the "Create new product group" section: Missing service account key or bundle ID. I added my app's bundle ID from the App Store to Adapty, and I can see it's correct and registered, but it still gives me this error. Adapty doesn't even allow me to add a product if there's a missing field in this section anyway. How can I resolve this error?

We've been using flutter. We’ve been using Google Play, App store with In-App Purchase so far, and we managed our offers by adding the offer products directly there. Now we’re trying to switch to Adapty’s makePurchase flow. To add an offer, we selected an Introductory Offer (for new users / free trial), but we can only choose the duration — there’s no field for an Offer ID. So does this get applied automatically without an Offer ID, or is it something that Google Play handles on its own? I also created a Developer-Determined Offer because I want to test the Free Trial flow. As far as I know, this type of offer should be available even if the user has purchase history, but it’s not being applied. Is this considered a Promotional Offer instead? Introductory Offer is available for playstore or only app store

I can see the purchase events for consumable in app purchase in the feed. But when I refund the purchase, I don't see any refund event in the feed. I traced on the Google API side and it looks like Adapty tried to access google.play .publishingapi.v3.InappproductsService.Get: and got 403. However, I believe this is not a permission issue as everything else works except for refund event. From this post https://stackoverflow.com/questions/62931171/google-play-developer-api-voided-purchases-api-response-403 The 403 actually comes from incorrect parameters of the API call. So please check on your side to see if you call google.play .publishingapi.v3.InappproductsService.Get correctly and why there is no Refund event for Play store in the event feed.

Why is your guide ( https://adapty.io/docs/web-paywall-configuration ) so much different than the guide on funnelfox for the paddle integration ( https://funnelfox.com/docs/integrations/payments/paddle )? Do they both achieve the same or how do they differ? If I would like to see sandbox transactions (web paywall + paddle + funnelfox) in my adapty dashboard, do i need to call the web paywall from the adapty web api or is the funnelfox preview link (for sandbox) enough to see transaction in adapty, given the i have configured webhooks from paddle to adaptly properly? Best and thank you,

for some reason i cant see the charts at all can i get any help

After the last update adapty and google play console, the ability to add existing google products has disappeared. All products stopped showing at all

This Error happened when Apple reviewed the app and they rejected it, it happens only on some devices. all steps highlighted in the support articles are correct, most devices pull the products correctly, but not all. bundle id is correct, product id are the same, all countries listed, all prices listed, only all user audience with 2 products and it still refuse to work on some devices.

Good afternoon, can I allocate only 20% of the new audience for the test? So that the test and control versions are included in these 20% and the remaining 80% are not involved in the test in any way? thanks